Scuba education has unique limitations such as class sequencing, class size limitations based on material, weather & environmental considerations. As such, please review our rental, refund & cancellation policies below. By completing the checkout/purchase process, you certify you have read and agree to the below policies
Once a scuba training class is purchased in store or on-line, the purchaser has 6 months to request a refund. The total refund is subject to the below policies in regards to e-learning, in-person training and in-water session fees. After 6 months, if the course has not been completed, any refund request for unused funds will be issued as store credit.
Once an E-Learning program lesson has been accessed through the access code provided by Triangle Dive Shop (TDS), part of the purchase price is non-refundable as the Certifying agency collects those fees. Course access codes cannot be refunded or reassigned once accessed. Once the E-Learning portion has been accessed (and no other training has taken place), the customer is eligible for a 50% refund of the purchase price upon request.
Once scheduled classroom or in-water training sessions have begun, there are no refunds. Pool and open water dive lessons may be refunded as long as the student cancels within 6 months of the purchase and at least 7 days prior to the class start date. Any physical class academic materials must be returned before a refund is issued. Any returned student material must be in new condition (not marked, bent, etc). Any equipment rented as part of the class (such as tanks and regulators) must also be returned before the start of class otherwise normal rental fees will apply. Any shipping fees charged by Triangle Dive Shop LLC are non refundable.
For courses involving in-water training, refunds will be issued using the following parameters:
For any in-water training session, cancellations due to sickness or other unavoidable issues are allowed to reschedule with no fees as long as student provides prior notice. If student does not show up to the appointed class without prior notice, no refunds are provided.
Triangle Dive Shop LLC and its instructors are obligated to adhering to the schedule agreed to in advance by the student and TDS. Diving classes are sequential in nature, meaning you can’t participate in dives further into the course without completing the previous dives. Triangle Dive Shop LLC or its instructors cannot guarantee a specific reschedule time (classes are first come, first serve). Should illness or dive readiness be an issue, please contact us to discuss options as we do permit rescheduling for those reasons (within reasonable expectations)
If a student requires a make-up pool or open water session due to a no show or cancellation within 7 days of the scheduled time that is not illness related, is coming from another dive operation to complete their training, or simply needs additional time in the water, the fees are as follows (when joining into existing classes)
There are rare occasions where a student may need additional in-water time with an instructor to learn/master certain skills or simply desire additional instruction time. If a private/additional instruction session is requested or required, the fees are as follows:
Safety of our customers is our priority at Triangle Dive Shop LLC (“TDS”). If weather conditions force the postponement or cancellation of a planned dive, TDS and its instructors are not responsible for any travel expenses incurred by any customer or guest. These expenses may include such things as travel costs, pool, hotel reservations/cancellations, food and parking. Students involved in a class cancellation will receive priority rescheduling for the next available class with no makeup fees.
TDS acts solely as a booking agent for independent third-party dive charter operators. TDS does not own, operate, control, or manage any charter vessel and has no authority over vessel operations, schedules, safety determinations, or cancellation decisions.
TDS and its instructors are not responsible for any costs or expenses incurred by a customer or guest in connection with a charter cancellation, including but not limited to travel, lodging, meals, equipment rentals, air fills, or other incidental or consequential expenses. Charters may be cancelled due to circumstances beyond TDS’s control, including but not limited to severe or unsafe weather conditions, mechanical or operational issues affecting the vessel, or other unforeseen events.
If a charter is cancelled by the charter operator, any refund or credit will be issued in accordance with the charter operator’s policies. When a monetary refund is permitted, customers are encouraged to consider receiving the amount as store credit with Triangle Dive Shop, which may be applied toward future charters, training, equipment, or services. Store credit helps avoid additional processing fees and allows TDS to continue offering competitive pricing and high-quality services. Refunds issued to the original form of payment may be subject to non-recoverable payment processing fees where applicable.
Each diver is solely responsible for ensuring they meet all required certification levels, experience prerequisites, and equipment standards for the scheduled dive(s) prior to booking. If a diver is unable to participate because they do not meet the minimum requirements for the charter or planned dives, no refund or credit will be issued, as TDS has reserved space on the charter on the diver’s behalf.
Neither Triangle Dive Shop, LLC nor the charter operator shall be liable for delays, modifications, or cancellations of any charter or related activity caused by events beyond their reasonable control (“Force Majeure Events”). Force Majeure Events include, but are not limited to: acts of God; hurricanes, tropical storms, lightning, high seas, or other adverse weather or sea conditions; mechanical or electrical failures; port closures; governmental actions or restrictions; public health emergencies; labor disputes; fuel shortages; acts of terrorism; or any other circumstances that make operation unsafe, impracticable, or impossible.
In the event a charter is cancelled, delayed, or modified due to a Force Majeure Event, no damages, reimbursements, or compensation shall be owed for any indirect or incidental expenses. Any refund or credit issued will be governed by the charter operator’s policies, with store credit through Triangle Dive Shop strongly encouraged when available.
By booking a charter through Triangle Dive Shop, LLC, the customer acknowledges and agrees that:
Transporting wet scuba equipment and heavy tanks can cause damage to the interior of your vehicle. It is solely the responsibility of the student to ensure the equipment is stowed in a safe, secure fashion that will minimize any damage to their vehicle. Triangle Dive Shop LLC and its instructors/staff are not liable for any damage or losses incurred due to equipment transportation and storage before, during or after the diving course while the equipment is in the possession of the student.
Triangle Dive Shop LLC, its staff, assistants, instructors and affiliate instructors are not liable for any diving equipment rented or personally owned by a student that has become damaged, lost or stolen while participating in any courses offered by Triangle Dive Shop LLC, its staff, assistants, Instructors and affiliate instructors. We HIGHLY encourage each student to carefully inventory their gear prior to leaving the dive site to avoid any equipment loss/theft.
We truly appreciate offers to assist or provide moral support to a student during their in-water training sessions. Our policy is guest divers are NOT allowed to participate or assist in any in-water training sessions. Instructors have very strict guidelines on the maximum amount of divers they can work with on any given training dive (regardless if they are students OR guests). Guest divers who participate in any in-water training session place themselves and the instructor in an unfavorable litigious position should any incident occur. Triangle Dive Shop LLC AND its instructors reserve the right to refuse service to anyone and are the final authority when it comes to class participation.
Guests are more than welcome to support their divers from dry land. We recommend bringing a book, camera and, if outdoors, water, appropriate clothing, sunscreen and a way to shade yourself from the sun.
Triangle Dive Shop LLC has invested significant financial resources into the purchasing and servicing of high quality scuba equipment. Not having this equipment available to rent or for use by our students due to late returns is a hardship to a small business like ours. We truly appreciate our customers and work to be fair to everyone so if you have a special need, please let us know in advance.
RENTOR acknowledges our billing policy as stated below:
We opted to count calendar days over time as it allows for early pickups without penalties. Please see below for rental rate examples:
RENTOR hereby acknowledges they will receive scuba related equipment and that RENTOR is a certified scuba diver or currently enrolled student in a scuba diving/course or program under the supervision of a certified scuba instructor. RENTOR acknowledges that the equipment is in good working condition and it is their sole responsibility to examine & confirm all equipment is in proper working order and free from defects before use in water.
RENTOR acknowledges equipment rented from Triangle Dive Shop LLC (TDS) is their sole responsibility and agrees to be charged the repair or replacement value of the equipment if not returned ito RSD in working order. RENTOR also understands that Triangle Dive Shop LLC, its employees, owners, officers, or agents (hereinafter “Released Parties”), shall not be held liable or responsible in any way for any injury, death, or damages to RENTOR or his/her family, heirs, or assigns which may occur as a result of the rental and/or use of the equipment, or as a result of product defect, or the negligence of any party, including the Released Parties, whether passive or active.
BY RENTING GEAR FROM TRIANGLE DIVE SHOP LLC, I ACKNOWLEDGE I HAVE CAREFULLY READ AND UNDERSTAND THE ABOVE AGREEMENT. I EXEMPT AND RELEASE TRIANGLE DIVE SHOP LLC AND ITS AGENTS, AND ALL RELATED ENTITIES AS DEFINED ABOVE, FROM ALL LIABILITY OR RESPONSIBILITY WHATSOEVER FOR PERSONAL INJURY, PROPERTY DAMAGE OR WRONGFUL DEATH AS A RESULT FROM RENTING AND/OR USING THE EQUIPMENT, HOWEVER CAUSED, INCLUDING, BUT NOT LIMITED TO PRODUCT LIABILITY OR THE NEGLIGENCE OF THE RELEASED PARTIES, WHETHER PASSIVE OR ACTIVE.
Contact us with any questions related to refunds, re-scheduling, rentals or cancellations.